These guys are an absolute delight and I'm still marvelling at their level of customer service. I wanted an Irish Christmas hamper for my sister in law (she's from Tralee) and my brother. Both are diabetic so I asked to exchange four sugary items for savoury items to better suit their dietary needs. My request was met with courtesy, helpfulness and efficiency. When I contacted my brother to let him know the delivery date I'd picked, he said they were in hospital that day and no on one would be home, was it possible to ask for a different delivery date. I went back to Irish Gourmet Hampers and explained the circumstances and once again I received courtesy, helpfulness and efficiency. In my opinion guys, you don't need to change anything in the way you operate......................you've got it nailed already. Thank you so much.