One would think looking at your social media pages and website that your company is nothing short of a delight - a company that not only cares about the quality of their product but also their customers. One would be wrong. When My husband and I purchased the gift basket - specifically the Cheesy Sunshine Basket for my mother in law a week before her birthday we noticed they don't deliver on Thursdays: "Weird, as it is a weekday, but oh well. We'll have it delivered on Friday so she can enjoy it through the weekend." So Friday morning, we wake up excited to win the best child award for our creative gift and what comes mid morning but an email from one of your employees named Lauren. Informing us that there was an issue with DHL the delivery company and not only will it not be delivered today but not until Monday. They were very sorry for the inconvenience and would be happy to call "Melissa" to send their apologies...my mother in laws name is not Melissa. Customer service was clearly starting on a wonderful note, I had my sister n law call to complain as my husband and I live in the states and we're having trouble contacting the company. She calls, and was treated with an attitude and zero remorse for the product being unable to arrive when it was scheduled. Lauren then sent off an email to my husband about this phone call, clearly disgruntled (I bet her gift basket didn't arrive either) After a few exchanges between them Lauren offered an upgrade as they could not refund us the money - we asked it to be delivered today as we wanted her to enjoy it over the weekend. No confirmation email was sent that it would. It was delivered, not upgraded as discussed. My family and I will never be using your services again, I haven't dealt with such a lack of care or pride from a company before. So to my mother in law, who will enjoy this review far more that your week late, non upgraded gift basket and terrible customer service...Happy Birthday!