I have been asked to revise my review in the light of the solution to a specific problem - a refund which I overlooked because of my mistaken reading of a bank statement. something for which I again apologise. However everything in the review below still applies. The rigmarole and the straitjacket into which the buyer is led on your website makes it unnecessarily difficult to place an order, especially a multiple order. I do urge you to take on board the detailed comments below. "Poor" (upgraded to "average" ) relates to the business model, not the products which the recipients love now that the artificial impediment to one of the deliveries has been overcome following negotiations. I use VISA and all that's needed is a card number, an expiry date and a three-digit security code and the bank will transfer the amount instantly. Just like a transaction over the counter. No need for a cumbersome rigmarole. But navigation of your website is a nightmare. The customer is locked into a straitjacket. To buy three products one must go back to square one for each purchase! The website lists the sort of information to supply you (e,g, what if nobody is home etc) but does not allow for the customer to answer any of the questions. Each product description should include its category, especially if non-alcoholic. Your phone number should be highlighted on the website - the staff member I reached after brushing aside the autofoboff computer answering machine dealt with my questions promptly and courteously. But I'd had to extract the actual phone number from an email. Bottom line: Long before next Christmas fire the website designer and create a user-friendly website in house! Test it to ensure that it works.