I put together a basket worth £63, which is a lot of money. I wanted to speak to someone on the phone to confirm that this was an adequate amount to be as impressive as I wanted it to be. Their customer service is just and automated phone system that is set up that no-one answers, you can only leave a voice mail, there is no-one to speak to in person which I really wanted to do. I emailed and no-one replied for days, which was too late as it has already been posted out for delivery. Three times they emailed me when I kept asking someone to phone me, and they wouldn't. The recipient described the package to me and it did not sound like it was that impressive or £63 worth. I'm quite upset about it and I would definitely not use them again.